Frequently asked questions
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How do I download videos?
Please be sure to download the files to your local drive with right click and 'Save as'.
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How do I play videos?
The best solution is to install the VLC media player you can download here. It should be no problem to view our videos with this player!
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Will I get my money back if I do not like the content?
Due to the nature of memberships and / or downloads no money will be reimbursed, nor can any files be exchanged. Further check if your system can play videos and your hardware/internetconection is correct. You are responsible that your order is correct before submitting it and initiating the payment transaction.
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What is a collection?
Sometimes an update contains both images and video. These contents are gathered in a collection, so it may contain a mixture of both media types. In simple words a collection is ‘one update’.
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What will appear on my credit card statement when I pay per credit card?
You will find an entry named 'stealthid.com, Wilnsdorf' on your credit card bill
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Can I order a DVD via mail?
No this is not possible!
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I lost my download link after I bought collections. How do I recover it?
Go to shopmaker.com and write them. Please include the name of the collections you bought and when you bought them!
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I produce or own a lot of videos or pictures. Can I have my own shop?
Of course you can do! Please go to shopmaker.com and drop them an email!